For ages 21 and above only

cv89 Responsible Gaming

Entertainment is truly enjoyable only when it stays in control. cv89 is always ready to help you play safely, mindfully, and within your limits.

Online gaming is an exciting form of entertainment — but like any entertainment, it should be enjoyed in moderation. cv89 believes every player has the right to a fun and safe experience. That is why we have placed responsible gaming not just as a policy, but at the very core of our platform.

Gaming becomes a problem when it starts to have a negative impact on your daily life, relationships, or financial situation. At cv89, we want to help you recognise that line and seek help when needed. On this page you will find how to use our tools and where to get help if required.

Ask yourself before you play

Ask yourself a few questions before each session. How much time and money do you have available? Is today's session for fun, or to chase losses? Remember, gaming is never a reliable source of income — it is purely a form of entertainment.

Every player at cv89 is encouraged to set a budget and stick to it. Use our deposit limit tool to set boundaries in advance so that impulsive decisions do not lead to overspending.

Our Protection Tools

cv89 provides multiple practical tools to protect players — which you can activate from your account at any time.

Deposit Limits

Set a cap on your daily, weekly, or monthly deposits. Once set, reducing a limit takes effect immediately; increasing a limit requires a cooling-off period.

Session Time Limits

Decide how long you will play in one sitting. When the set time is up, the system will automatically remind you — a perfect moment to take a break.

Self-Exclusion

Remove yourself completely for a set period — one week, one month, or longer. Account access will be suspended for the duration of the self-exclusion.

Time-Out (Break)

Take a cooling-off break from 72 hours up to 30 days. During this time deposits and gaming will not be possible, but withdrawals are still available.

Gaming History Review

View your full history of past gaming activity, deposits, and withdrawals at any time. Understanding your own patterns is the first step toward responsible play.

24/7 Support

For any issue, cv89's support team is with you around the clock. Contact us in Bengali via live chat or email — asking for help is not a weakness.

How to Activate Tools

Log In to Your Account

Go to the "Responsible Gaming" section

Find the "Responsible Gaming" tab within Settings — all protection tools are available together in one place.

Select the limit or tool you prefer

Choose from deposit limits, session time, time-out, or self-exclusion — whichever you need — and enter the amount or duration.

Confirm

Click the "Confirm" button to save your changes. Reducing a limit or activating self-exclusion takes effect immediately.

Get direct help

If you are unable to log in to your account or have trouble setting up tools yourself, our support team will assist you directly.

24/7 Live Chat Support

[email protected]

Support is available in both Bengali and English. Share any concerns about gaming — you will be helped without judgement.

Warning Signs of a Problem

Be aware if you notice these signs

Repeatedly placing larger bets to chase losses
Hiding the time and money spent on gaming
Prioritising gaming over family or work
Feeling anxious, irritable, or restless after a loss
Wanting to stop gaming but being unable to
Gaming with borrowed money or by dipping into savings
Feeling uncomfortable or restless when not gaming

Healthy Gaming Habits

Set a budget and time limit before you start playing
Do not play to try to win back money you have lost
Take regular breaks and spend time outside
Avoid gaming when drinking alcohol or under stress
Do not treat gaming as a source of income
Talk openly with people close to you about your gaming habits
If you sense a problem, seek help without delay

21+

Age Verification Is Our Commitment

cv89 strictly provides services to those aged 21 and above only. Protecting minors is our highest responsibility. Age verification is mandatory at registration, and we reserve the right to verify any account if there is any doubt.

A Deeper Look at Responsible Gaming

Gaming and Money Management

The minimum deposit at cv89 is ৳500 — this threshold is kept intentionally low so players can start with small amounts. But before every deposit, ask yourself: if you lose this money, will it affect your ability to cover daily needs? If the answer is yes, taking a break for the day is the wiser choice.

Deposits can be made via bKash, Nagad, Rocket, or Upay, and withdrawals are generally processed within 10–45 minutes. While this fast processing is convenient, keep in mind that repeated cycles of withdrawals and deposits can be a sign of a problem.

Protecting Family and Loved Ones

If someone in your family believes a loved one is gaming excessively, they too can contact our support team. cv89's support team works with family members to help resolve concerns.

Parents, make sure your devices and accounts are out of reach of minors. Never share your password, and use parental controls on your devices.

Voluntary Self-Exclusion Program

cv89's self-exclusion is a powerful tool. Once activated, requests to reopen the account before the set period ends are not accepted. This is not a weakness — it is a courageous step toward taking full control of yourself.

For long-term self-exclusion, speak directly with the support team. We will help you choose the right option and guide you toward a gradual return once the period is over.

Mental Health and Gaming

Many people turn to gaming for relief from stress, loneliness, or anxiety. It may provide temporary comfort, but over the long term it can make problems worse. If it feels like a mental health issue is driving increased gaming, seeking professional mental health support is important.

Common FAQs

Answers to the most common questions from players about responsible gaming.

Yes, at cv89 you can set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately. If you want to increase a limit, a waiting period applies, which helps prevent impulsive overspending.

Deposits and gaming are suspended during self-exclusion. However, if there is a remaining balance in your account, you may request a withdrawal. For more details, contact us at [email protected] or speak with us via live chat.

A time-out is a short break — typically from 72 hours up to 30 days. Once the period ends, your account is automatically reactivated. Self-exclusion is longer-term — once activated, it cannot be reversed before the set period ends. Self-exclusion is more suitable for serious concerns.

cv89's support team is your first point of contact. Reach us via 24/7 live chat or email at [email protected]. In Bangladesh, the mental health departments at nearby government hospitals and private counselling services can also be helpful for mental health support.

For security reasons, account changes can only be made by the account holder. However, family members are welcome to contact our support team directly for guidance. We will assess the situation and help with the best course of action.

Once the set period has ended, you may contact the support team. We will speak with you to confirm that you are in a healthy and ready state to return. It is recommended to set new limits and boundaries before resuming.

Enjoy cv89 Safely

Responsible gaming does not mean missing out on entertainment — it means finding genuine enjoyment within the right boundaries. Browse our range of games.

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