cv89's Privacy Policy

cv89 is a trusted online gaming platform that provides entertainment services for users in Bangladesh, including cricket betting, live casino, and slot games. Protecting the privacy of our platform's users is a fundamental responsibility for us.

This privacy policy ("Policy") describes what information we collect from you when you use the cv89 website (https://cv89.lat) and all services under it ("Platform"), how we use that information, who we share it with, and what steps we take to protect your information.

This policy applies to all registered members, visitors, and anyone using any service on the cv89 platform. If any person does not agree with the terms of this policy, please refrain from using our platform.

In the normal course of operating the cv89 platform, we may collect various types of information as described below:

2.1 Information You Provide Directly

When you register an account on cv89, update your profile, contact us, or use our services, the information you voluntarily provide includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Bangladeshi National ID or passport details (for identity verification)
• Residential address
• Payment method details (bKash, Nagad, Rocket, Upay or bank account number)
• Content of conversations with our support team

2.2 Automatically Collected Information

When you visit our platform, we automatically collect certain technical information, such as:

• IP address and device type
• Browser identity and operating system
• Log data relating to your activity and sessions on the platform
• Information obtained from cookies and similar tracking technologies
• Information about which page you came from to reach our site and where you went

2.3 Transaction-Related Information

When financial transactions are carried out, we collect information relating to deposit and withdrawal amounts, dates and times, payment method details, and transaction history. This information is essential for financial security and fraud prevention.

cv89 uses your information only for lawful and specific purposes. We may use your personal information for the following reasons:

3.1 Account Management & Service Delivery

Your information is used to create, verify, and maintain your account and to deliver all our services properly. This includes confirming that you are 21 years of age or older.

3.2 Processing Financial Transactions

Your information is used to process deposit and withdrawal requests, to provide welcome bonuses and other promotional benefits, and to detect and prevent financial fraud.

3.3 Customer Service & Support

Your information and communication history are used to provide you with accurate and effective assistance through our 24/7 live chat support and email ([email protected]).

3.4 Ensuring Security & Compliance

Your information is needed to maintain platform security, prevent unauthorized access, and comply with applicable regulations.

3.5 Communications & Notifications

Your contact information is used to keep you informed about your account, transactions, promotional offers, and platform updates. You may request to stop marketing communications at any time.

cv89 does not sell your personal information to third parties. However, we may share your information in the limited circumstances described below:

4.1 With Service Providers

We may share necessary information with trusted third-party providers who assist in operating our platform. These providers may only use the information in accordance with our instructions and are also bound to uphold the same privacy standards.

4.2 Payment Processing

The necessary financial information is shared with the relevant payment processors to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer.

4.3 Legal Obligations

In cases of court orders, government directives, or other legal obligations, we may share information with the relevant authorities in accordance with applicable law.

4.4 Business Transfers

If cv89 undergoes a merger, acquisition, or asset sale, your information may be part of that business transfer. In such cases, we will notify you in advance.

cv89 has put in place advanced technical and organizational measures to ensure the security of your information:

• SSL Encryption: All data transmission on our platform is secured through SSL (Secure Socket Layer) encryption.
• Secure Data Storage: Your information is stored on secure servers and only authorized personnel may access it on a limited, need-to-know basis.
• Regular Security Audits: Our systems are regularly tested for security vulnerabilities.
• Access Controls: Strict access control procedures ensure that only authorized individuals can access sensitive information.
• Password Protection: All passwords are stored in encrypted form — even our staff cannot see your actual password.

Although we follow the highest security practices, it is not possible to guarantee 100% security when transmitting data over the internet. You can also contribute to your own security by keeping your account password confidential.

cv89 uses cookies and similar technologies to operate the website properly and to improve your browsing experience.

6.1 Essential Cookies

These cookies are necessary for the basic functionality of the website. Without them, it would not be possible to keep your login session active or complete transactions.

6.2 Functional Cookies

These cookies help remember your preferences and settings, so you do not have to re-enter the same information on every visit.

6.3 Analytical Cookies

We collect analytical information to understand how our site is being used and to improve the quality of our services. You can manage cookies at any time through your browser settings.

cv89 retains your personal information only for as long as it is needed to fulfil the purpose for which it was collected.

Even after an account is closed or becomes inactive, certain information may be retained for a specific period for legal, regulatory, or business reasons. This period is determined by applicable law.

When information is no longer needed or the retention period has ended, it is securely deleted or anonymized so that you can no longer be identified.

As a cv89 user, you have important rights over your own personal information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: If there are any errors in your information, you may request that they be corrected.
• Right to Erasure: In certain circumstances, you may request that your information be deleted (except where legal obligations apply).
• Right to Restrict Processing: In some cases, you may request that the processing of your information be limited.
• Right to Data Portability: You may request to receive your information in a structured, common format.
• Right to Object: You may object to your information being used for specific purposes.
• Right to Withdraw from Marketing: You may request at any time to stop receiving promotional communications.

To exercise any of the above rights, please contact our support team.

cv89's services are intended only for individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that a minor has created an account on our platform, that account and all related information will be deleted immediately.

If parents believe their minor child has provided information on our platform, please contact [email protected] immediately.

cv89 may update this privacy policy from time to time. If any significant changes are made, we will post a notice on the platform or inform you at your registered email address.

Continued use of the platform after changes have been made will be considered as your agreement to the updated policy. We recommend that you review this page regularly.

The "Last Updated" date shown at the top of the page always indicates the date of the most recent change to this policy.

cv89's servers and infrastructure may be located in various countries. As a result, your information may be transferred and processed internationally.

Wherever your information is processed, we ensure that the same level of protection described in this privacy policy is provided. We only work with providers who maintain appropriate data protection standards.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week
• Language: Support is available in both Bengali and English

Our team is always ready to assist with any information-related requests. We take all requests seriously and do our best to respond as quickly as possible.